Refunds & cancellations
This policy applies to fees for consultations and advisory engagements described on this website. We do not sell physical products or run an online checkout.
Eligibility
Refunds relate to fees you have paid directly to Bridgepoint Wealth Consulting for an agreed consultation. Third-party charges from pension providers, platforms, solicitors, or accountants are outside this policy.
Cooling-off and timeframe
If you cancel in writing within fourteen days of paying a deposit and before any discovery meeting has taken place, you are entitled to a full refund of that deposit. After a discovery meeting has begun, fees reflect work already performed.
Full or partial refunds
- Full refund — cancellation before discovery, within the fourteen-day window, or if we cancel an engagement for reasons within our control and no replacement date is suitable.
- Partial refund — if analysis has started but the written plan has not been delivered, we may refund the unused portion after deducting time already spent at the agreed rate.
- No refund — once the written plan or options summary has been delivered, fees for that engagement are generally non-refundable.
Non-refundable items
Completed written plans, delivered retirement income summaries, and facilitated inheritance conversations that have already taken place are non-refundable. Introductory calls offered without charge are not subject to refund.
Deposits
A typical deposit is fifty percent of the quoted fee, payable on engagement. Deposits secure meeting time and preliminary document review. Unused deposits are refundable under the rules above.
Cancellation and rescheduling
Please give at least forty-eight hours’ notice to reschedule a discovery or presentation meeting. Shorter notice may forfeit that meeting slot without extending the engagement fee. We will offer a new date within a reasonable period when notice is given in time.
No-shows
If you miss a scheduled meeting without notice, we may count it toward the engagement and charge for preparation already completed. A second missed meeting may end the engagement with fees due for work to date.
Work already started
Once we have begun analysing statements or drafting recommendations, cancellation triggers a partial invoice for hours completed rather than an automatic full refund.
Refund process and method
Email hello@infrastructure-design.digital with your name, engagement reference or invoice number, and reason for the request. Approved refunds are returned by the original payment method within fourteen working days of approval.
Processing time
We acknowledge refund requests within five working days and aim to decide within ten working days after any needed clarification.
Contact
Refund and cancellation requests: hello@infrastructure-design.digital, +44-9-895-5718, 293 W Front Street, Macejkovic Hill, Scotland, United Kingdom.